Kaseya

Kaseya IT Workbench provides instant remote support to both customers and employees. This secure, SaaS delivered, solution will help you diagnose, troubleshoot, and remediate issues remotely from anywhere in the world.

Remote Support Has Never Been Easier

Remote Remediation			Seamless Access			Respond Faster
Take remote control of any machine inside IT Workbench in only seconds.			Remotely access the task manager, registry, command line, and more.			Troubleshoot or manage invisibly without interrupting the active computer user.

More Information

Features

Agent Technology

The intelligent, lightweight and efficient Kaseya Agent makes every system on your network accessible, independent of their location.

Audit and Inventory

Fast, accurate and up-to-date inventory of computers, servers, and mobile devices. Deployable over the LAN, WAN, and Internet.

System Monitoring/Alerts

Proactive, user-defined monitoring with instant notification of problems or changes such as low disk space, processor spikes and memory issues.

Remote Control

A complete, fast and secure remote access and remote control solution for you and your users. It even works behind firewalls and NAT.

Help Desk

Exceed expectations by providing IT support personnel with the tools they need to track, respond and resolve issues quickly and efficiently.

Info Center Reporting

Kaseya IT Workbench provides all the information needed to effectively manage and convey the status of the network infrastructure.

Patch Management

Automatically keep servers, workstations and remote computers up-to-date with the latest important security patches and updates.

Flexible Administration

Easy and flexible system administration and customization making it easy to tailor the application to your unique needs.

Security

Works Behind Firewalls, Even NAT

Kaseya IT Workbench does not need any inbound ports opened on client machines. This lets the agent do its job in any network configuration without introducing susceptibility to inbound port probes or new network attacks.

256-bit RC4 Encryption

Kaseya IT Workbench protects against man-in-the-middle attacks by encrypting all communications between the agent and server with 256-bit RC4 encryption using a key that rolls every time the server tasks the agent (typically at least once per day).

SSL Supported Web Access

Administrators access the Kaseya IT Workbench server through a SSL supported web interface. The system never sends passwords over the network and never stores them in the database. Only each administrator knows his or her password. The client side combines the password with a random challenge, issued by the Kaseya IT Workbench server for each session. The server side tests this result to grant access or not.

Secure SaaS Infrastructure

Kaseya's Cloud infrastructure is built inside the Rackspace Data Centers, offering the highest standards of security, availability and power offered in the market today.

According to Rackspace, their data centers are engineered to the standards required to support the Zero-Downtime Network™. They are designed and maintained without compromise for security and redundancy.

Our environment is certified as PCI DSS compliant and meets SAS 70 Type II requirements essential for companies subject to Sarbanes-Oxley, HIPAA and GLBA.

Resources

White Papers